Return & Refund Policy

Terms and Conditions

FU GA Portal Business operates the website https://fugaportal.com ("Site"). By using this Site, you agree to comply with the following terms and conditions. Please read them carefully to understand our obligations and limitations.

1. Governing Law
   The United Arab Emirates is our country of domicile, and all legal matters related to this Site shall be governed by UAE local laws. Any disputes arising in connection with these terms shall be resolved exclusively in a court of competent jurisdiction in the UAE.

2. Payment Terms
   We accept Visa and MasterCard debit and credit cards in AED (local currency) for payment. All transactions made through this Site must comply with the relevant financial regulations.

3. Restricted Trade
   We do not trade with or provide any services to OFAC-sanctioned countries in accordance with UAE regulations.

4. User Eligibility
   Customers under the age of 18 are not permitted to register as users, transact, or use this website in any manner.

5. Transaction Records & Policies
   Cardholders should retain a copy of transaction records along with our policies and terms for future reference.

6. Account Security
   Users are responsible for maintaining the confidentiality of their accounts and login credentials. Any unauthorized activity must be reported immediately.

7. Policy Updates
   The website's policies and terms & conditions may be updated periodically to comply with legal and business requirements. Customers are encouraged to review these sections frequently. Modifications take effect from the date they are posted.

8. Return Policy
   Customers have a 6-day hassle-free return policy, subject to the following conditions:

   • Returns or exchanges are not allowed after 6 days of purchase.
   • After 6 days, faulty units will be covered under our after-sales service, and a service warranty tag will be generated.
   • Replacement or exchange is subject to the vendor's policy.
   • A shipping charge of 50.00 USD applies to any returned units per shipment.
   • If payment was made via an online gateway, a 2.5% charge on the total order applies.
   • Returned items must be unused, in their original condition, and in the original packaging.

   Non-Returnable Products:

   • Perishable goods such as software and video games.
   • Intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
   • Gift cards, downloadable software products, customized orders, toner and cartridges.
   • Apple products if registered, Microsoft Surface products.

   Partial Refunds:

   • Licensed products, opened CDs, DVDs, software, video games, and damaged items not due to our error.
   • Items returned after 30 days (T&C applies).

   Refunds:

   • Once the return is received and inspected, we will notify customers of approval or rejection.
   • Approved refunds will be processed to the original payment method within a specific timeframe.
   • For delays beyond 7-14 days, customers should check with their bank before contacting us.

   Damaged Items on Delivery:

   • Claims for damaged or missing items must be made within 12 hours of receipt.
   • Returns must include all original packaging, accessories, and invoices.
   • Opened items cannot be returned.
   • Customers are responsible for return shipping costs.
   • Refunds will be issued only through the original mode of payment.

9. Shipping Information

   • To return a product, customers should mail it to: FU GA Portal Business Dubai, United Arab Emirates
   • Customers bear the non-refundable shipping costs.
   • If the refund is issued, the return shipping cost will be deducted.
   • For shipments over AED 2000, trackable shipping or insurance is recommended as we do not guarantee receipt of returned items.

If you have any questions or require clarification on any statement, please contact us for further assistance.